Information and communications technology service managers
A substantial share of tasks can be sped up or taken over by AI. The content of the job will noticeably change — learning is cheapest now.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 13/10/2026How is it made?
With an exposure score of 44/100, ICT service management will be reshaped more than replaced. AI can strengthen technology assessment, operations, and security oversight, while leadership remains central; the wider manager group has a strong outlook.
What changes
- Technology-use evaluations and upgrade recommendations become faster, more continuous, and evidence-rich.
- Workflow analysis, priority setting, standards drafting, and deadline tracking gain AI support.
- Security oversight gains automated monitoring, incident summaries, and policy checks.
What stays human
- Leading, reviewing, and motivating technical teams still requires trust, judgment, and accountability.
- Hiring, training, and performance decisions remain sensitive, contextual, and relationship-dependent.
- Negotiating needs across users, executives, vendors, and technicians remains a human coordination role.
What to learn
- Learn AI-assisted technology assessment, vendor comparison, and upgrade business-case development.
- Build security governance skills: threat prioritization, incident leadership, and AI risk controls.
- Practise workforce planning, coaching, and translating technical trade-offs for executives.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Evaluating the organization's technology use and needs and recommending improvements such as hardware and software upgrades56
- Overseeing the security of ICT systems51
- Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines51
- Directing the selection and installation of ICT resources and the provision of user training47
- Establishing and directing operational and administrative procedures44
- Formulating and directing information and communication technology (ICT) strategies, policies and plans44
- Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs44
- Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources44
- Representing the enterprise or organization at ICT related conventions, seminars and conferences.40
- Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers35
- Overseeing the selection, training and performance of staff31
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Evaluating the organization's technology use and needs and recommending improvements such as hardware and software upgrades(56)
- Overseeing the security of ICT systems(51)
- Directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines(51)
- Directing the selection and installation of ICT resources and the provision of user training(47)
- Establishing and directing operational and administrative procedures(44)
- Formulating and directing information and communication technology (ICT) strategies, policies and plans(44)
- Consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs(44)
- Establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources(44)
- Representing the enterprise or organization at ICT related conventions, seminars and conferences.(40)
- Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers(35)
- Overseeing the selection, training and performance of staff(31)
You are exactly at the occupation average. (The occupation's score: 44.)
About 27% of your working time goes to highly exposed tasks (score ≥ 50).
- • Evaluating the organization's technology use and needs and recommending improvements such as hardware and software upgrades
- • Overseeing the security of ICT systems
- • Overseeing the selection, training and performance of staff
- • Assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Production and specialised services managers group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Production and specialised services managers |
|---|---|
| United Kingdom | 5.5% · 1,892 thousand · 2025 |
| Estonia | 4.6% · 32 thousand · 2025 |
| Ireland | 4.1% · 115 thousand · 2025 |
| Iceland | 3.2% · 7 thousand · 2025 |
| Croatia | 3.2% · 54 thousand · 2025 |
| Malta | 3.1% · 10 thousand · 2025 |
| Sweden | 3.0% · 158 thousand · 2025 |
| Bulgaria | 2.8% · 82 thousand · 2025 |
| Norway | 2.8% · 80 thousand · 2025 |
| Belgium | 2.7% · 140 thousand · 2025 |
| Latvia | 2.7% · 24 thousand · 2025 |
| Hungary | 2.5% · 118 thousand · 2025 |
| France | 2.5% · 728 thousand · 2025 |
| Switzerland | 2.5% · 119 thousand · 2025 |
| Netherlands | 2.4% · 238 thousand · 2025 |
| Lithuania | 2.3% · 33 thousand · 2025 |
| Poland | 2.2% · 381 thousand · 2025 |
| Portugal | 2.1% · 109 thousand · 2025 |
| Slovakia | 1.9% · 49 thousand · 2025 |
| Austria | 1.9% · 84 thousand · 2025 |
| Cyprus | 1.9% · 9 thousand · 2025 |
| Czechia | 1.7% · 91 thousand · 2025 |
| Italy | 1.4% · 341 thousand · 2025 |
| Slovenia | 1.4% · 14 thousand · 2025 |
| Germany | 1.3% · 569 thousand · 2025 |
| Finland | 1.3% · 34 thousand · 2025 |
| Spain | 1.3% · 292 thousand · 2025 |
| Denmark | 1.2% · 38 thousand · 2025 |
| Romania | 0.9% · 72 thousand · 2025 |
| Greece | 0.9% · 38 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Managers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland8,354
- Italy7,983
- Luxembourg7,683
- Belgium7,390
- Germany7,172
- Denmark6,654
- Austria6,190
- Ireland6,181
- Finland6,101
- Cyprus5,842
- Norway5,718
- Iceland5,653
- Netherlands5,508
- EU275,374
- France5,226
- Sweden4,960
- Slovenia4,808
- Spain4,699
- Czechia4,257
- Portugal4,203
- Greece4,190
- Malta4,128
- Poland4,112
- Romania4,078
- Lithuania4,031
- Hungary3,641
- Bulgaria3,559
- Croatia3,524
- Slovakia3,418
- Estonia3,290
- Latvia3,288
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Production and specialised services managers group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?