Hotel managers
Some tasks can be well supported by AI, but most still need human work. Transformation rather than replacement.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
The AI analysis for this occupation is still being prepared — the background process covers a few occupations every day.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Providing guests with local tourism information, and arranging tours and transportation.60
- Assessing and reviewing customer satisfaction50
- Overseeing accounting and purchasing activities44
- Undertaking budgeting for the establishment44
- Observing liquor, gaming, and other laws and regulations37
- Directing and overseeing reservation, reception, room service and housekeeping activities37
- Planning and supervising bar, restaurant, function and conference activities32
- Controlling selection, training and supervision of staff28
- Supervising security arrangements and garden and property maintenance21
- Ensuring compliance with occupational health and safety regulations21
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Providing guests with local tourism information, and arranging tours and transportation.(60)
- Assessing and reviewing customer satisfaction(50)
- Overseeing accounting and purchasing activities(44)
- Undertaking budgeting for the establishment(44)
- Observing liquor, gaming, and other laws and regulations(37)
- Directing and overseeing reservation, reception, room service and housekeeping activities(37)
- Planning and supervising bar, restaurant, function and conference activities(32)
- Controlling selection, training and supervision of staff(28)
- Supervising security arrangements and garden and property maintenance(21)
- Ensuring compliance with occupational health and safety regulations(21)
You are exactly at the occupation average. (The occupation's score: 37.)
About 20% of your working time goes to highly exposed tasks (score ≥ 50).
- • Providing guests with local tourism information, and arranging tours and transportation.
- • Assessing and reviewing customer satisfaction
- • Ensuring compliance with occupational health and safety regulations
- • Supervising security arrangements and garden and property maintenance
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Hospitality, retail and other services managers group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Hospitality, retail and other services managers |
|---|---|
| Malta | 3.4% · 11 thousand · 2025 |
| United Kingdom | 3.4% · 1,146 thousand · 2025 |
| Ireland | 3.0% · 84 thousand · 2025 |
| Bulgaria | 2.7% · 78 thousand · 2025 |
| Portugal | 2.0% · 106 thousand · 2025 |
| Estonia | 1.9% · 13 thousand · 2025 |
| Italy | 1.8% · 445 thousand · 2025 |
| France | 1.7% · 512 thousand · 2025 |
| Croatia | 1.7% · 30 thousand · 2025 |
| Poland | 1.7% · 296 thousand · 2025 |
| Norway | 1.6% · 46 thousand · 2025 |
| Spain | 1.4% · 317 thousand · 2025 |
| Iceland | 1.3% · 3 thousand · 2025 |
| Greece | 1.2% · 53 thousand · 2025 |
| Hungary | 1.1% · 53 thousand · 2025 |
| Belgium | 1.1% · 56 thousand · 2025 |
| Netherlands | 1.1% · 105 thousand · 2025 |
| Slovakia | 1.0% · 25 thousand · 2025 |
| Sweden | 0.9% · 49 thousand · 2025 |
| Cyprus | 0.9% · 5 thousand · 2025 |
| Latvia | 0.8% · 8 thousand · 2025 |
| Austria | 0.8% · 36 thousand · 2025 |
| Lithuania | 0.7% · 10 thousand · 2025 |
| Switzerland | 0.6% · 31 thousand · 2025 |
| Germany | 0.6% · 241 thousand · 2025 |
| Slovenia | 0.5% · 5 thousand · 2025 |
| Romania | 0.5% · 35 thousand · 2025 |
| Czechia | 0.4% · 21 thousand · 2025 |
| Finland | 0.4% · 10 thousand · 2025 |
| Denmark | 0.3% · 10 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Managers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland8,354
- Italy7,983
- Luxembourg7,683
- Belgium7,390
- Germany7,172
- Denmark6,654
- Austria6,190
- Ireland6,181
- Finland6,101
- Cyprus5,842
- Norway5,718
- Iceland5,653
- Netherlands5,508
- EU275,374
- France5,226
- Sweden4,960
- Slovenia4,808
- Spain4,699
- Czechia4,257
- Portugal4,203
- Greece4,190
- Malta4,128
- Poland4,112
- Romania4,078
- Lithuania4,031
- Hungary3,641
- Bulgaria3,559
- Croatia3,524
- Slovakia3,418
- Estonia3,290
- Latvia3,288
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Hospitality, retail and other services managers group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?