Information and communications technology user support technicians
A substantial share of tasks can be sped up or taken over by AI. The content of the job will noticeably change — learning is cheapest now.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
The AI analysis for this occupation is still being prepared — the background process covers a few occupations every day.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Consulting user guides, technical manuals and other documents to research and implement solutions67
- Assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.64
- Answering user inquiries regarding software or hardware operation to resolve problems63
- Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.57
- Emulating or reproducing technical problems encountered by users55
- Overseeing the daily performance of communications and computer systems47
- Entering commands and observing system functioning to verify correct operations and detect errors30
- Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software27
- Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications14
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Consulting user guides, technical manuals and other documents to research and implement solutions(67)
- Assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.(64)
- Answering user inquiries regarding software or hardware operation to resolve problems(63)
- Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.(57)
- Emulating or reproducing technical problems encountered by users(55)
- Overseeing the daily performance of communications and computer systems(47)
- Entering commands and observing system functioning to verify correct operations and detect errors(30)
- Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software(27)
- Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications(14)
You are exactly at the occupation average. (The occupation's score: 47.)
About 56% of your working time goes to highly exposed tasks (score ≥ 50).
- • Consulting user guides, technical manuals and other documents to research and implement solutions
- • Assisting applications programmers, systems developers and other ICT professionals to develop and test ICT products and services.
- • Installing and performing minor repairs to hardware, software or peripheral equipment, following design or installation specifications
- • Setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems or appropriate software
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Information and communications technicians group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Information and communications technicians |
|---|---|
| Spain | 1.9% · 422 thousand · 2025 |
| Italy | 1.6% · 386 thousand · 2025 |
| Denmark | 1.4% · 44 thousand · 2025 |
| Croatia | 1.2% · 21 thousand · 2025 |
| Sweden | 1.2% · 65 thousand · 2025 |
| Norway | 1.2% · 34 thousand · 2025 |
| Czechia | 1.2% · 61 thousand · 2025 |
| Finland | 1.1% · 28 thousand · 2025 |
| Portugal | 1.0% · 54 thousand · 2025 |
| Iceland | 1.0% · 2 thousand · 2025 |
| Austria | 0.9% · 42 thousand · 2025 |
| Slovakia | 0.9% · 23 thousand · 2025 |
| Ireland | 0.9% · 25 thousand · 2025 |
| Bulgaria | 0.9% · 26 thousand · 2025 |
| Estonia | 0.9% · 6 thousand · 2025 |
| United Kingdom | 0.8% · 282 thousand · 2025 |
| Germany | 0.8% · 341 thousand · 2025 |
| Switzerland | 0.8% · 38 thousand · 2025 |
| Slovenia | 0.8% · 8 thousand · 2025 |
| Netherlands | 0.8% · 76 thousand · 2025 |
| Latvia | 0.7% · 6 thousand · 2025 |
| France | 0.7% · 204 thousand · 2025 |
| Malta | 0.7% · 2 thousand · 2025 |
| Cyprus | 0.6% · 3 thousand · 2025 |
| Belgium | 0.6% · 29 thousand · 2025 |
| Hungary | 0.5% · 25 thousand · 2025 |
| Romania | 0.5% · 40 thousand · 2025 |
| Poland | 0.5% · 83 thousand · 2025 |
| Lithuania | 0.4% · 6 thousand · 2025 |
| Greece | 0.3% · 12 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Technicians and associate professionals). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland5,280
- Luxembourg4,320
- Norway4,307
- Denmark4,301
- Ireland4,024
- Belgium3,903
- Iceland3,856
- Germany3,608
- Austria3,399
- Netherlands3,247
- EU273,226
- Italy3,127
- Sweden3,089
- Finland2,971
- France2,687
- Spain2,685
- Slovenia2,660
- Cyprus2,537
- Lithuania2,472
- Malta2,464
- Romania2,310
- Poland2,294
- Czechia2,275
- Estonia2,251
- Croatia2,127
- Latvia2,081
- Hungary2,054
- Greece2,050
- Portugal2,044
- Slovakia2,027
- Bulgaria1,738
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Information and communications technicians group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?