Bank tellers and related clerks
Most tasks score high and the scores agree. Expect the role to be reorganised.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 12/10/2026How is it made?
With an exposure score 58/100, bank tellers face routine transaction automation, though steady replacement demand remains. AI reshapes standard ledger updates and transfers, shifting branch roles toward complex client consultations and relationship care.
What changes
- Automating routine credit and debit adjustments directly across core banking ledgers.
- Instant processing of third-party bill payments, fund transfers, and standard domestic remittances.
- Algorithmic execution of routine foreign currency conversions and digital exchange rate calculations.
What stays human
- Assisting vulnerable or digitally excluded customers with sensitive financial situations and inquiries.
- Spotting subtle behavioural indicators of fraud, coercion, or financial exploitation at the counter.
- Resolving complex transactional discrepancies and de-escalating frustrated branch visitors with empathy.
What to learn
- Advisory skills for basic financial products, savings accounts, and customer onboarding.
- Digital literacy to guide customers through self-service platforms and banking applications.
- Fraud awareness, regulatory compliance checks, and anti-money-laundering counter verification procedures.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Crediting and debiting clients' accounts64
- Paying bills and making money transfers on clients' behalf64
- Changing money from one currency to another, as requested by clients63
- Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions60
- Making records of all transactions and reconciling them with cash balance.59
- Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business40
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Crediting and debiting clients' accounts(64)
- Paying bills and making money transfers on clients' behalf(64)
- Changing money from one currency to another, as requested by clients(63)
- Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions(60)
- Making records of all transactions and reconciling them with cash balance.(59)
- Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business(40)
You are exactly at the occupation average. (The occupation's score: 58.)
About 83% of your working time goes to highly exposed tasks (score ≥ 50).
- • Crediting and debiting clients' accounts
- • Paying bills and making money transfers on clients' behalf
- • Receiving mail, selling postage stamps and conducting other post office counter business such as bill payments, money transfers and related business
- • Making records of all transactions and reconciling them with cash balance.
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Customer services clerks group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Customer services clerks |
|---|---|
| Spain | 4.1% · 914 thousand · 2025 |
| United Kingdom | 3.7% · 1,247 thousand · 2025 |
| Malta | 2.8% · 9 thousand · 2025 |
| Italy | 2.2% · 522 thousand · 2025 |
| Switzerland | 2.1% · 101 thousand · 2025 |
| Portugal | 2.0% · 107 thousand · 2025 |
| Ireland | 2.0% · 57 thousand · 2025 |
| Greece | 2.0% · 87 thousand · 2025 |
| Latvia | 2.0% · 18 thousand · 2025 |
| Estonia | 1.9% · 13 thousand · 2025 |
| Netherlands | 1.9% · 187 thousand · 2025 |
| Cyprus | 1.9% · 9 thousand · 2025 |
| Bulgaria | 1.7% · 51 thousand · 2025 |
| Iceland | 1.7% · 4 thousand · 2025 |
| Belgium | 1.7% · 86 thousand · 2025 |
| Croatia | 1.6% · 28 thousand · 2025 |
| Finland | 1.5% · 39 thousand · 2025 |
| Austria | 1.5% · 66 thousand · 2025 |
| Hungary | 1.3% · 63 thousand · 2025 |
| Germany | 1.3% · 571 thousand · 2025 |
| Czechia | 1.3% · 68 thousand · 2025 |
| Slovenia | 1.2% · 12 thousand · 2025 |
| France | 1.2% · 351 thousand · 2025 |
| Sweden | 1.1% · 60 thousand · 2025 |
| Denmark | 1.1% · 35 thousand · 2025 |
| Norway | 1.1% · 32 thousand · 2025 |
| Lithuania | 1.0% · 15 thousand · 2025 |
| Slovakia | 1.0% · 27 thousand · 2025 |
| Romania | 0.8% · 65 thousand · 2025 |
| Poland | 0.8% · 143 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Clerical support workers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland4,326
- Luxembourg3,358
- Denmark3,338
- Belgium3,291
- Norway3,160
- Germany2,927
- Ireland2,900
- Iceland2,825
- Austria2,768
- Netherlands2,680
- EU272,590
- Italy2,521
- Sweden2,451
- Finland2,386
- Spain2,121
- Slovenia2,111
- Malta2,089
- Lithuania2,049
- France2,018
- Croatia1,847
- Greece1,837
- Poland1,796
- Romania1,755
- Estonia1,740
- Czechia1,725
- Cyprus1,685
- Hungary1,682
- Latvia1,617
- Slovakia1,583
- Portugal1,421
- Bulgaria1,203
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Customer services clerks group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
According to the WEF
Bank Tellers and Related Clerks — among the FASTEST-DECLINING jobs (rank 2)
Future 2035 →Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?