Information and communications technology operations technicians
A substantial share of tasks can be sped up or taken over by AI. The content of the job will noticeably change — learning is cheapest now.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 13/10/2026How is it made?
Exposure score 43/100 suggests moderate task change, not job loss. Output routing and setup interpretation are most affected, while hands-on equipment work remains important. The broader occupation group is projected to grow 17.4% by 2035.
What changes
- Automate retrieving, sorting and routing programme outputs to specified users
- Assist with interpreting job setup instructions and selecting equipment settings
- Suggest fixes for programme errors and guide escalation decisions
What stays human
- Physically load printers and other peripheral equipment for operating runs
- Judge equipment malfunctions and coordinate timely maintenance responses
- Oversee safe, reliable operation across interconnected systems and peripherals
What to learn
- Learn AI-assisted incident triage and validate suggested resolutions
- Build monitoring, logging and root-cause analysis expertise
- Strengthen hardware troubleshooting and peripheral configuration skills
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Retrieving, separating and sorting programme output as needed, and sending data to specified users67
- Reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings50
- Responding to programme error messages by finding and correcting problems, escalating the problem to other staff or terminating the programme47
- Entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment44
- Operating and controlling peripheral and related computer equipment41
- Notifying supervisor or maintenance technician of equipment malfunctions40
- Monitoring systems for equipment failure or errors in performance35
- Loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators.20
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Retrieving, separating and sorting programme output as needed, and sending data to specified users(67)
- Reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings(50)
- Responding to programme error messages by finding and correcting problems, escalating the problem to other staff or terminating the programme(47)
- Entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment(44)
- Operating and controlling peripheral and related computer equipment(41)
- Notifying supervisor or maintenance technician of equipment malfunctions(40)
- Monitoring systems for equipment failure or errors in performance(35)
- Loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators.(20)
You are exactly at the occupation average. (The occupation's score: 43.)
About 25% of your working time goes to highly exposed tasks (score ≥ 50).
- • Retrieving, separating and sorting programme output as needed, and sending data to specified users
- • Reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings
- • Loading peripheral equipment, such as printers, with selected materials for operating runs, or overseeing loading of peripheral equipment by peripheral equipment operators.
- • Monitoring systems for equipment failure or errors in performance
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Information and communications technicians group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Information and communications technicians |
|---|---|
| Spain | 1.9% · 422 thousand · 2025 |
| Italy | 1.6% · 386 thousand · 2025 |
| Denmark | 1.4% · 44 thousand · 2025 |
| Croatia | 1.2% · 21 thousand · 2025 |
| Sweden | 1.2% · 65 thousand · 2025 |
| Norway | 1.2% · 34 thousand · 2025 |
| Czechia | 1.2% · 61 thousand · 2025 |
| Finland | 1.1% · 28 thousand · 2025 |
| Portugal | 1.0% · 54 thousand · 2025 |
| Iceland | 1.0% · 2 thousand · 2025 |
| Austria | 0.9% · 42 thousand · 2025 |
| Slovakia | 0.9% · 23 thousand · 2025 |
| Ireland | 0.9% · 25 thousand · 2025 |
| Bulgaria | 0.9% · 26 thousand · 2025 |
| Estonia | 0.9% · 6 thousand · 2025 |
| United Kingdom | 0.8% · 282 thousand · 2025 |
| Germany | 0.8% · 341 thousand · 2025 |
| Switzerland | 0.8% · 38 thousand · 2025 |
| Slovenia | 0.8% · 8 thousand · 2025 |
| Netherlands | 0.8% · 76 thousand · 2025 |
| Latvia | 0.7% · 6 thousand · 2025 |
| France | 0.7% · 204 thousand · 2025 |
| Malta | 0.7% · 2 thousand · 2025 |
| Cyprus | 0.6% · 3 thousand · 2025 |
| Belgium | 0.6% · 29 thousand · 2025 |
| Hungary | 0.5% · 25 thousand · 2025 |
| Romania | 0.5% · 40 thousand · 2025 |
| Poland | 0.5% · 83 thousand · 2025 |
| Lithuania | 0.4% · 6 thousand · 2025 |
| Greece | 0.3% · 12 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Technicians and associate professionals). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland5,280
- Luxembourg4,320
- Norway4,307
- Denmark4,301
- Ireland4,024
- Belgium3,903
- Iceland3,856
- Germany3,608
- Austria3,399
- Netherlands3,247
- EU273,226
- Italy3,127
- Sweden3,089
- Finland2,971
- France2,687
- Spain2,685
- Slovenia2,660
- Cyprus2,537
- Lithuania2,472
- Malta2,464
- Romania2,310
- Poland2,294
- Czechia2,275
- Estonia2,251
- Croatia2,127
- Latvia2,081
- Hungary2,054
- Greece2,050
- Portugal2,044
- Slovakia2,027
- Bulgaria1,738
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Information and communications technicians group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?