Hotel receptionists
Most tasks score high and the scores agree. Expect the role to be reorganised.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
The AI analysis for this occupation is still being prepared — the background process covers a few occupations every day.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Providing information regarding hotel services and services available in the community63
- Reviewing statements of charges to departing guests and receiving payment.56
- Providing information about availability of accommodation and making room reservations55
- Compiling and checking guest accounts for charges using computerized or manual systems54
- Maintaining an inventory of rooms available for occupancy, reservations and room assignments53
- Registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys51
- Receiving and forwarding messages in person or using telephone or telephone switchboard50
- Contacting housekeeping or maintenance services when guests report problems44
- Responding to guests’ requests for housekeeping and maintenance services as well as complaints39
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Providing information regarding hotel services and services available in the community(63)
- Reviewing statements of charges to departing guests and receiving payment.(56)
- Providing information about availability of accommodation and making room reservations(55)
- Compiling and checking guest accounts for charges using computerized or manual systems(54)
- Maintaining an inventory of rooms available for occupancy, reservations and room assignments(53)
- Registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys(51)
- Receiving and forwarding messages in person or using telephone or telephone switchboard(50)
- Contacting housekeeping or maintenance services when guests report problems(44)
- Responding to guests’ requests for housekeeping and maintenance services as well as complaints(39)
You are exactly at the occupation average. (The occupation's score: 51.)
About 78% of your working time goes to highly exposed tasks (score ≥ 50).
- • Providing information regarding hotel services and services available in the community
- • Reviewing statements of charges to departing guests and receiving payment.
- • Responding to guests‚Äô requests for housekeeping and maintenance services as well as complaints
- • Contacting housekeeping or maintenance services when guests report problems
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Customer services clerks group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Customer services clerks |
|---|---|
| Spain | 4.1% · 914 thousand · 2025 |
| United Kingdom | 3.7% · 1,247 thousand · 2025 |
| Malta | 2.8% · 9 thousand · 2025 |
| Italy | 2.2% · 522 thousand · 2025 |
| Switzerland | 2.1% · 101 thousand · 2025 |
| Portugal | 2.0% · 107 thousand · 2025 |
| Ireland | 2.0% · 57 thousand · 2025 |
| Greece | 2.0% · 87 thousand · 2025 |
| Latvia | 2.0% · 18 thousand · 2025 |
| Estonia | 1.9% · 13 thousand · 2025 |
| Netherlands | 1.9% · 187 thousand · 2025 |
| Cyprus | 1.9% · 9 thousand · 2025 |
| Bulgaria | 1.7% · 51 thousand · 2025 |
| Iceland | 1.7% · 4 thousand · 2025 |
| Belgium | 1.7% · 86 thousand · 2025 |
| Croatia | 1.6% · 28 thousand · 2025 |
| Finland | 1.5% · 39 thousand · 2025 |
| Austria | 1.5% · 66 thousand · 2025 |
| Hungary | 1.3% · 63 thousand · 2025 |
| Germany | 1.3% · 571 thousand · 2025 |
| Czechia | 1.3% · 68 thousand · 2025 |
| Slovenia | 1.2% · 12 thousand · 2025 |
| France | 1.2% · 351 thousand · 2025 |
| Sweden | 1.1% · 60 thousand · 2025 |
| Denmark | 1.1% · 35 thousand · 2025 |
| Norway | 1.1% · 32 thousand · 2025 |
| Lithuania | 1.0% · 15 thousand · 2025 |
| Slovakia | 1.0% · 27 thousand · 2025 |
| Romania | 0.8% · 65 thousand · 2025 |
| Poland | 0.8% · 143 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Clerical support workers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland4,326
- Luxembourg3,358
- Denmark3,338
- Belgium3,291
- Norway3,160
- Germany2,927
- Ireland2,900
- Iceland2,825
- Austria2,768
- Netherlands2,680
- EU272,590
- Italy2,521
- Sweden2,451
- Finland2,386
- Spain2,121
- Slovenia2,111
- Malta2,089
- Lithuania2,049
- France2,018
- Croatia1,847
- Greece1,837
- Poland1,796
- Romania1,755
- Estonia1,740
- Czechia1,725
- Cyprus1,685
- Hungary1,682
- Latvia1,617
- Slovakia1,583
- Portugal1,421
- Bulgaria1,203
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Customer services clerks group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?