Receptionists (general)
Most tasks score high and the scores agree. Expect the role to be reorganised.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 12/10/2026How is it made?
With an exposure score of 57/100, receptionists will see routine scheduling and informational inquiries heavily automated, while in-person greetings, hospitality, and complex physical coordination maintain steady demand across workplaces.
What changes
- Automated calendar systems and chatbots will take over standard appointment booking and rescheduling.
- Digital portals and AI self-service kiosks will automatically distribute informational forms and brochures.
- Conversational AI voice agents will handle routine incoming phone inquiries and standard screening.
What stays human
- Welcoming visitors in person with warmth, empathy, and professional hospitality during sensitive moments.
- De-escalating distressed or upset visitors face-to-face and handling delicate physical security situations.
- Managing unpredictable on-site emergencies, building logistics, and escorting VIP guests discreetly.
What to learn
- Supervising automated visitor management systems and AI-driven switchboard software.
- Executive hospitality, client concierge care, and professional conflict de-escalation techniques.
- Basic workplace facility coordination, hybrid office scheduling tools, and privacy compliance management.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Making appointments for clients74
- Supplying information pamphlets, brochures or forms.69
- Dealing with telephone requests for information or appointments63
- Directing clients to appropriate location or person42
- Receiving and welcoming visitors, guests or clients37
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Making appointments for clients(74)
- Supplying information pamphlets, brochures or forms.(69)
- Dealing with telephone requests for information or appointments(63)
- Directing clients to appropriate location or person(42)
- Receiving and welcoming visitors, guests or clients(37)
You are exactly at the occupation average. (The occupation's score: 57.)
About 60% of your working time goes to highly exposed tasks (score ≥ 50).
- • Making appointments for clients
- • Supplying information pamphlets, brochures or forms.
- • Receiving and welcoming visitors, guests or clients
- • Directing clients to appropriate location or person
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Customer services clerks group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Customer services clerks |
|---|---|
| Spain | 4.1% · 914 thousand · 2025 |
| United Kingdom | 3.7% · 1,247 thousand · 2025 |
| Malta | 2.8% · 9 thousand · 2025 |
| Italy | 2.2% · 522 thousand · 2025 |
| Switzerland | 2.1% · 101 thousand · 2025 |
| Portugal | 2.0% · 107 thousand · 2025 |
| Ireland | 2.0% · 57 thousand · 2025 |
| Greece | 2.0% · 87 thousand · 2025 |
| Latvia | 2.0% · 18 thousand · 2025 |
| Estonia | 1.9% · 13 thousand · 2025 |
| Netherlands | 1.9% · 187 thousand · 2025 |
| Cyprus | 1.9% · 9 thousand · 2025 |
| Bulgaria | 1.7% · 51 thousand · 2025 |
| Iceland | 1.7% · 4 thousand · 2025 |
| Belgium | 1.7% · 86 thousand · 2025 |
| Croatia | 1.6% · 28 thousand · 2025 |
| Finland | 1.5% · 39 thousand · 2025 |
| Austria | 1.5% · 66 thousand · 2025 |
| Hungary | 1.3% · 63 thousand · 2025 |
| Germany | 1.3% · 571 thousand · 2025 |
| Czechia | 1.3% · 68 thousand · 2025 |
| Slovenia | 1.2% · 12 thousand · 2025 |
| France | 1.2% · 351 thousand · 2025 |
| Sweden | 1.1% · 60 thousand · 2025 |
| Denmark | 1.1% · 35 thousand · 2025 |
| Norway | 1.1% · 32 thousand · 2025 |
| Lithuania | 1.0% · 15 thousand · 2025 |
| Slovakia | 1.0% · 27 thousand · 2025 |
| Romania | 0.8% · 65 thousand · 2025 |
| Poland | 0.8% · 143 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Clerical support workers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland4,326
- Luxembourg3,358
- Denmark3,338
- Belgium3,291
- Norway3,160
- Germany2,927
- Ireland2,900
- Iceland2,825
- Austria2,768
- Netherlands2,680
- EU272,590
- Italy2,521
- Sweden2,451
- Finland2,386
- Spain2,121
- Slovenia2,111
- Malta2,089
- Lithuania2,049
- France2,018
- Croatia1,847
- Greece1,837
- Poland1,796
- Romania1,755
- Estonia1,740
- Czechia1,725
- Cyprus1,685
- Hungary1,682
- Latvia1,617
- Slovakia1,583
- Portugal1,421
- Bulgaria1,203
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Customer services clerks group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?