Scribes and related workers
Most tasks score high and the scores agree. Expect the role to be reorganised.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 12/10/2026How is it made?
With an exposure score of 58/100, scribes see routine letter drafting and form filling automated, while in-person reading assistance, empathetic interpretation, and navigating complex official bureaucracy for vulnerable or illiterate clients remain essentially human.
What changes
- Automating standard correspondence drafting and auto-filling structured government forms on behalf of clients.
- Instant text-to-speech reading and simplified language translation of incoming official letters and notices.
- AI-driven parsing and preliminary explanation of complex legal and administrative filing requirements.
What stays human
- Providing compassionate, face-to-face assistance to individuals facing literacy barriers or administrative distress.
- Verifying client intent and ensuring ethical accuracy when recording personal statements for official use.
- Offering nuanced judgment and moral reassurance when navigating intimidating bureaucratic and legal procedures.
What to learn
- Mastering digital public administration portals and assistive AI transcription tools to speed drafting.
- Deepening expertise in community advocacy, social casework, and specialized welfare eligibility rules.
- Developing advanced interpersonal communication and mediation skills for assisting vulnerable or distressed populations.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Writing letters and completing forms on behalf of others67
- Reading letters and other written matter to persons who are unable to read or write and providing necessary interpretation and information56
- Offering advice to individuals and interpreting and helping with the completion of government and other official forms.52
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Writing letters and completing forms on behalf of others(67)
- Reading letters and other written matter to persons who are unable to read or write and providing necessary interpretation and information(56)
- Offering advice to individuals and interpreting and helping with the completion of government and other official forms.(52)
You are exactly at the occupation average. (The occupation's score: 58.)
About 100% of your working time goes to highly exposed tasks (score ≥ 50).
- • Writing letters and completing forms on behalf of others
- • Reading letters and other written matter to persons who are unable to read or write and providing necessary interpretation and information
- • Offering advice to individuals and interpreting and helping with the completion of government and other official forms.
- • Reading letters and other written matter to persons who are unable to read or write and providing necessary interpretation and information
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Other clerical support workers group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Other clerical support workers |
|---|---|
| Ireland | 2.8% · 79 thousand · 2025 |
| United Kingdom | 2.5% · 865 thousand · 2025 |
| Switzerland | 1.6% · 78 thousand · 2025 |
| Belgium | 1.3% · 66 thousand · 2025 |
| Germany | 1.1% · 451 thousand · 2025 |
| Netherlands | 1.0% · 94 thousand · 2025 |
| Slovenia | 0.9% · 9 thousand · 2025 |
| France | 0.9% · 259 thousand · 2025 |
| Italy | 0.8% · 198 thousand · 2025 |
| Estonia | 0.8% · 6 thousand · 2025 |
| Finland | 0.8% · 21 thousand · 2025 |
| Bulgaria | 0.8% · 23 thousand · 2025 |
| Hungary | 0.7% · 34 thousand · 2025 |
| Lithuania | 0.7% · 11 thousand · 2025 |
| Denmark | 0.7% · 22 thousand · 2025 |
| Slovakia | 0.7% · 18 thousand · 2025 |
| Czechia | 0.7% · 34 thousand · 2025 |
| Austria | 0.6% · 28 thousand · 2025 |
| Sweden | 0.5% · 28 thousand · 2025 |
| Greece | 0.5% · 21 thousand · 2025 |
| Malta | 0.5% · 2 thousand · 2025 |
| Romania | 0.4% · 34 thousand · 2025 |
| Cyprus | 0.4% · 2 thousand · 2025 |
| Poland | 0.4% · 70 thousand · 2025 |
| Spain | 0.3% · 78 thousand · 2025 |
| Croatia | 0.3% · 6 thousand · 2025 |
| Portugal | 0.2% · 13 thousand · 2025 |
| Norway | 0.2% · 7 thousand · 2025 |
| Iceland | 0.2% · 1 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Clerical support workers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland4,326
- Luxembourg3,358
- Denmark3,338
- Belgium3,291
- Norway3,160
- Germany2,927
- Ireland2,900
- Iceland2,825
- Austria2,768
- Netherlands2,680
- EU272,590
- Italy2,521
- Sweden2,451
- Finland2,386
- Spain2,121
- Slovenia2,111
- Malta2,089
- Lithuania2,049
- France2,018
- Croatia1,847
- Greece1,837
- Poland1,796
- Romania1,755
- Estonia1,740
- Czechia1,725
- Cyprus1,685
- Hungary1,682
- Latvia1,617
- Slovakia1,583
- Portugal1,421
- Bulgaria1,203
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Other clerical support workers group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?