Clerical support workers not elsewhere classified
Almost every task can be done with generative AI, with little uncertainty. This is where the change is biggest — and where switching makes most sense.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 11/10/2026How is it made?
With an exposure score of 63/100, these clerical roles face heavy shifts in routine drafting and media tracking, though handling sensitive correspondence and customer exceptions preserves ongoing demand.
What changes
- Drafting classified ad copy, calculating ad rates, and generating standard customer billing.
- Automating draft responses for damage claims, billing enquiries, and routine government correspondence.
- Scanning press releases and publications to automatically tag, summarize, and file relevant articles.
What stays human
- Resolving complex customer disputes, sensitive complaints, and contentious damage claims with empathy.
- Exercising editorial judgment and verifying contextual accuracy for specialized publication directories.
- Managing direct client relationships and negotiating custom advertising placements or terms.
What to learn
- Prompting and editing AI drafts for publication copy and official correspondence.
- Advanced customer dispute resolution, negotiation, and empathetic communication techniques.
- Data curation, database management, and digital layout tools for directories and publications.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Receiving customers' orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers67
- Writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints62
- Reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.62
- Assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication61
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Receiving customers' orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers(67)
- Writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints(62)
- Reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.(62)
- Assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication(61)
You are exactly at the occupation average. (The occupation's score: 63.)
About 100% of your working time goes to highly exposed tasks (score ≥ 50).
- • Receiving customers' orders for classified advertising, writing and editing copy, calculating advertising rates and billing customers
- • Writing business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints
- • Assisting in the preparation of periodicals, advertisements, catalogues, directories and other material for publication
- • Reading newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Other clerical support workers group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Other clerical support workers |
|---|---|
| Ireland | 2.8% · 79 thousand · 2025 |
| United Kingdom | 2.5% · 865 thousand · 2025 |
| Switzerland | 1.6% · 78 thousand · 2025 |
| Belgium | 1.3% · 66 thousand · 2025 |
| Germany | 1.1% · 451 thousand · 2025 |
| Netherlands | 1.0% · 94 thousand · 2025 |
| Slovenia | 0.9% · 9 thousand · 2025 |
| France | 0.9% · 259 thousand · 2025 |
| Italy | 0.8% · 198 thousand · 2025 |
| Estonia | 0.8% · 6 thousand · 2025 |
| Finland | 0.8% · 21 thousand · 2025 |
| Bulgaria | 0.8% · 23 thousand · 2025 |
| Hungary | 0.7% · 34 thousand · 2025 |
| Lithuania | 0.7% · 11 thousand · 2025 |
| Denmark | 0.7% · 22 thousand · 2025 |
| Slovakia | 0.7% · 18 thousand · 2025 |
| Czechia | 0.7% · 34 thousand · 2025 |
| Austria | 0.6% · 28 thousand · 2025 |
| Sweden | 0.5% · 28 thousand · 2025 |
| Greece | 0.5% · 21 thousand · 2025 |
| Malta | 0.5% · 2 thousand · 2025 |
| Romania | 0.4% · 34 thousand · 2025 |
| Cyprus | 0.4% · 2 thousand · 2025 |
| Poland | 0.4% · 70 thousand · 2025 |
| Spain | 0.3% · 78 thousand · 2025 |
| Croatia | 0.3% · 6 thousand · 2025 |
| Portugal | 0.2% · 13 thousand · 2025 |
| Norway | 0.2% · 7 thousand · 2025 |
| Iceland | 0.2% · 1 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Clerical support workers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland4,326
- Luxembourg3,358
- Denmark3,338
- Belgium3,291
- Norway3,160
- Germany2,927
- Ireland2,900
- Iceland2,825
- Austria2,768
- Netherlands2,680
- EU272,590
- Italy2,521
- Sweden2,451
- Finland2,386
- Spain2,121
- Slovenia2,111
- Malta2,089
- Lithuania2,049
- France2,018
- Croatia1,847
- Greece1,837
- Poland1,796
- Romania1,755
- Estonia1,740
- Czechia1,725
- Cyprus1,685
- Hungary1,682
- Latvia1,617
- Slovakia1,583
- Portugal1,421
- Bulgaria1,203
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Other clerical support workers group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?