Personnel clerks
Almost every task can be done with generative AI, with little uncertainty. This is where the change is biggest — and where switching makes most sense.
Exposure is not job loss: it shows how much of the work generative AI could do today. Whether that turns into transformation, productivity gains or cuts depends on employers, regulation — and on you.
0 = today’s generative AI cannot perform any of the job’s tasks, 100 = it could do all of them fully. The pale band is the spread across tasks.
Work out your own score ↓What can you do?
🤖 Written with AIThis text was written by artificial intelligence from the data points shown; it is built on verified figures but may contain mistakes.· 12/10/2026How is it made?
With an exposure score of 60/100, personnel clerks face widespread automation in record-keeping, filing, and routine job postings. However, resolving sensitive employee inquiries, onboarding exceptions, and promotion communications preserve crucial human roles despite group-level contraction.
What changes
- Automated distribution of job opening announcements, exam notices, and standard application packets.
- Instant digital indexing, storage, and search retrieval of personnel files upon request.
- Automated compilation of HR activity reports and routine updating of leave balances.
What stays human
- Sensitively counseling candidates on promotion outcomes and complex application feedback.
- Answering nuanced employee inquiries concerning disputed working conditions, entitlements, and benefits.
- Investigating incomplete onboarding documentation and resolving sensitive background verification discrepancies.
What to learn
- Mastery of cloud HRIS platforms and automated personnel database workflows.
- Advanced employee relations communication and labor compliance dispute resolution.
- People analytics skills to audit automated HR records and interpret workforce reporting.
Task by task
The ILO scored every task of the occupation separately, as the average of two AI models (GPT-4o and Gemini). The pale band is the range between the two models' scores, the dot the ILO's final score (for a few tasks expert review placed it outside the band).
- Sending out job applications and announcements of job openings and job examinations68
- Storing and retrieving personnel records and files on request.68
- Maintaining and updating manual and computerized filing and registration systems, and compiling and preparing reports and documents relating to personnel activities66
- Updating information on, employment history, salaries, performance evaluations, qualifications and training and leave taken and accumulated64
- Initiating records for newly appointed workers and checking records for completeness62
- Receiving and answering inquiries about employment entitlements and conditions53
- Processing applications for employment and promotions and advising applicants of results44
How much does it affect you?
Every job is different: mark which of these tasks you do and how much, and we'll compute your own, time-weighted score.
For each task: I don't do it · sometimes · most of my job.
- Sending out job applications and announcements of job openings and job examinations(68)
- Storing and retrieving personnel records and files on request.(68)
- Maintaining and updating manual and computerized filing and registration systems, and compiling and preparing reports and documents relating to personnel activities(66)
- Updating information on, employment history, salaries, performance evaluations, qualifications and training and leave taken and accumulated(64)
- Initiating records for newly appointed workers and checking records for completeness(62)
- Receiving and answering inquiries about employment entitlements and conditions(53)
- Processing applications for employment and promotions and advising applicants of results(44)
You are exactly at the occupation average. (The occupation's score: 60.)
About 86% of your working time goes to highly exposed tasks (score ≥ 50).
- • Sending out job applications and announcements of job openings and job examinations
- • Storing and retrieving personnel records and files on request.
- • Processing applications for employment and promotions and advising applicants of results
- • Receiving and answering inquiries about employment entitlements and conditions
An estimate from the ILO task scores. Everything is computed in your browser — nothing is sent or stored.
How many people work in this occupational group?
Share of the Other clerical support workers group in total employment, by country (Eurostat, ISCO 2-digit — 4-digit breakdowns are not public by country).
Table view
| Country | Other clerical support workers |
|---|---|
| Ireland | 2.8% · 79 thousand · 2025 |
| United Kingdom | 2.5% · 865 thousand · 2025 |
| Switzerland | 1.6% · 78 thousand · 2025 |
| Belgium | 1.3% · 66 thousand · 2025 |
| Germany | 1.1% · 451 thousand · 2025 |
| Netherlands | 1.0% · 94 thousand · 2025 |
| Slovenia | 0.9% · 9 thousand · 2025 |
| France | 0.9% · 259 thousand · 2025 |
| Italy | 0.8% · 198 thousand · 2025 |
| Estonia | 0.8% · 6 thousand · 2025 |
| Finland | 0.8% · 21 thousand · 2025 |
| Bulgaria | 0.8% · 23 thousand · 2025 |
| Hungary | 0.7% · 34 thousand · 2025 |
| Lithuania | 0.7% · 11 thousand · 2025 |
| Denmark | 0.7% · 22 thousand · 2025 |
| Slovakia | 0.7% · 18 thousand · 2025 |
| Czechia | 0.7% · 34 thousand · 2025 |
| Austria | 0.6% · 28 thousand · 2025 |
| Sweden | 0.5% · 28 thousand · 2025 |
| Greece | 0.5% · 21 thousand · 2025 |
| Malta | 0.5% · 2 thousand · 2025 |
| Romania | 0.4% · 34 thousand · 2025 |
| Cyprus | 0.4% · 2 thousand · 2025 |
| Poland | 0.4% · 70 thousand · 2025 |
| Spain | 0.3% · 78 thousand · 2025 |
| Croatia | 0.3% · 6 thousand · 2025 |
| Portugal | 0.2% · 13 thousand · 2025 |
| Norway | 0.2% · 7 thousand · 2025 |
| Iceland | 0.2% · 1 thousand · 2025 |
What do they earn?
Mean gross monthly earnings in the major occupational group (Clerical support workers). Eurostat's earnings survey only publishes pay by occupation at 1 digit, so this is the job's broader group. Enterprises with 10+ employees, 2022.
By country, at purchasing power parity (PPS/month), so countries with different price levels can be compared.
- Switzerland4,326
- Luxembourg3,358
- Denmark3,338
- Belgium3,291
- Norway3,160
- Germany2,927
- Ireland2,900
- Iceland2,825
- Austria2,768
- Netherlands2,680
- EU272,590
- Italy2,521
- Sweden2,451
- Finland2,386
- Spain2,121
- Slovenia2,111
- Malta2,089
- Lithuania2,049
- France2,018
- Croatia1,847
- Greece1,837
- Poland1,796
- Romania1,755
- Estonia1,740
- Czechia1,725
- Cyprus1,685
- Hungary1,682
- Latvia1,617
- Slovakia1,583
- Portugal1,421
- Bulgaria1,203
Source: Eurostat Structure of Earnings Survey (earn_ses22_21), every four years. The United Kingdom is not covered by the survey.
Outlook to 2035
Employment in the Other clerical support workers group according to Cedefop's 2026 forecast.
thousand · Cedefop Skills Forecast 2026 · 2026–2035: projection
Replacement demand is the jobs left by people retiring or changing careers — even a shrinking occupation can have many openings.
Related occupations
Sources: ILO WP140 (2025) · Eurostat lfsa_egai2d · Cedefop Skills Forecast 2026 · WEF Future of Jobs 2025 · ESCO. The exposure score measures how much of an occupation's tasks generative AI could perform — not whether the job disappears. For information only, not career advice. How do we calculate this?